IndiGo faced scrutiny after passengers lodged complaints, alleging that they were deboarded from a Bengaluru to Chennai flight due to insufficient passenger count. Responding to these claims, the airline clarified the situation, attributing the incident to operational constraints arising from delays in the incoming aircraft from Amritsar.
The incident involved transit passengers aboard flight 6E 478 from Amritsar to Chennai via Bengaluru. Passengers voiced dissatisfaction, asserting that they were assured an alternative flight after being asked to disembark but were subsequently left stranded at the airport.
IndiGo, in a statement, expressed regret for the inconvenience caused, citing the delay in the connecting flight due to the tardiness of the incoming Amritsar-bound aircraft as the primary factor. The airline clarified that despite the ground staff’s efforts to assist the passengers, time constraints prevented their boarding.
Regarding accusations of neglecting stranded passengers’ accommodation, IndiGo refuted claims of failing to provide lodging options, stating that certain passengers opted to stay in the airport lounge instead of accepting the offered overnight accommodation and the next available flight booking.
An official communication highlighted operational modifications necessitating a change in the aircraft assigned for the Chennai route, underscoring the reasons behind the passengers’ deboarding.
Sources By Agencies