“Zomato CEO Offers Job to X User After Praising His Suggestions for New Feature”

Zomato’s latest feature, ‘Food Rescue,’ which aims to cut down food waste by redirecting canceled orders to nearby customers at discounted rates, has stirred a lively response from users on the social media platform X (formerly known as Twitter). Among the feedback, one X user, Bhanu, impressed Zomato CEO Deepinder Goyal with innovative ideas for refining the feature. Bhanu’s suggestions, which focused on improving the system’s security and user experience, earned him a job offer from the CEO himself.

Announced on November 10, 2024, the ‘Food Rescue’ feature allows customers close to the canceled order’s original delivery point to purchase the food in its original, untampered packaging at an unbeatable price. Goyal shared the update on his X handle, explaining that the feature aims to make efficient use of food that would otherwise go to waste. He wrote, “Canceled orders will now pop up for nearby customers, who can grab them at an unbeatable price, in their original untampered packaging, and receive them in just minutes.”

While the feature was generally well-received, Bhanu’s comments stood out to Goyal. He suggested several security measures: excluding cash-on-delivery (COD) orders from eligibility, restricting cancellations when deliveries are within 500 meters of the delivery point, setting a limit on the number of cancellations per month, and addressing the possibility of multiple users attempting to take advantage of the discount by canceling orders simultaneously.

Acknowledging Bhanu’s keen insight, Goyal replied, “All this and more already in place. Good thinking, by the way. Who are you and what do you do? Would love to know you more, and see if we can work together. DM me please if you wanna chat more.”

In response, Bhanu, who resides in Bangalore, revealed that he works as a Product Manager at a startup and frequently offers suggestions to companies like Zomato and Blinkit. His message highlighted his commitment to enhancing customer experience and reducing service disruptions.

The unexpected interaction comes on the heels of Goyal’s recent media appearance on The Great Indian Kapil Show, where he shared several behind-the-scenes stories from Zomato and spoke about his experience delivering food orders alongside his wife, Grecia Muñoz. His approachability and customer-oriented focus have made Goyal a popular figure among Zomato users, who often engage with him directly on social media for feature requests and feedback.

Zomato’s ‘Food Rescue’ feature is yet another example of the company’s continued innovations in the food delivery space, with Deepinder Goyal’s leadership standing out for its emphasis on customer feedback. Bhanu’s potential collaboration with Zomato signals the company’s openness to diverse ideas from its user base, strengthening its commitment to sustainable practices and customer satisfaction.

Sources By Agencies

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