IndiGo Passenger Discovers Discrepancy in Baggage Weights at Chandigarh Airport, Airline Addresses Issue
A recent incident at Chandigarh Airport involving IndiGo Airlines has sparked concerns among travelers regarding the accuracy of airport weighing machines. A passenger flying from Chandigarh to Delhi reported a discrepancy in the weight readings for his luggage when weighed at two different check-in counters. The same bag showed different readings on each scale, raising questions about the reliability of the equipment.
A recent incident at Chandigarh Airport involving IndiGo Airlines has sparked concerns among travelers regarding the accuracy of airport weighing machines. A passenger flying from Chandigarh to Delhi reported a discrepancy in the weight readings for his luggage when weighed at two different check-in counters. The same bag showed different readings on each scale, raising questions about the reliability of the equipment.
The passenger, Daksh Sethi, expressed his suspicions about the weight discrepancy when his bag felt lighter than what was displayed on the first scale. Upon voicing his concerns, a staff member advised him to try weighing his bag on another scale. However, the second scale displayed a different reading, further fueling his doubts. Sethi documented the incident and shared a video on social media, which quickly went viral. In his Instagram post, Sethi pointed out that the discrepancy amounted to a 2.3 kg difference, writing, “Same bag. Two counters. Two different weights.”
In his post, Sethi also raised concerns about the reliability of the weighing machines, wondering if they could be easily manipulated. He expressed his hope that the issue was merely a technical glitch, emphasizing the importance of maintaining trust in the system. “These little things break our trust in the system. I hope this is taken up very seriously,” he added.
The video quickly caught the attention of other travelers, many of whom shared similar experiences with inaccurate baggage weight measurements at various airports. One user commented, “This has happened with me and my husband almost 3 times in the last 5 years,” while another wrote, “Airports have been scamming us clearly!” A third traveler described a similar issue, noting that her luggage weight increased by 12 kgs on a return trip despite having removed several items during her travels.
In response to the incident, IndiGo Airlines acknowledged the passenger’s complaint and reassured him that the weighing machines are calibrated and certified by the airport operator at regular intervals. “We’d like to inform you that the weighing machines are calibrated and certified by the airport operator at regular intervals,” IndiGo said in a statement. “Be assured, we have shared your feedback with the relevant team. Thank you for your understanding, and we look forward to welcoming you onboard again soon.”
While IndiGo has addressed the situation, the incident has raised wider concerns about the accuracy of airport equipment and the potential implications for baggage handling, fees, and customer trust.
Sources By Agencies
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