“Flipkart Apologizes After Customer Gets Stones Instead of ₹22,000 Phone”
In a bizarre incident, a man from Ghaziabad, India, received stones instead of the Infinix Zero 30 5G phone he had ordered from e-commerce giant Flipkart. The customer, who placed the order worth ₹22,000 on March 28, was shocked when he opened the package and discovered stones neatly packed instead of the smartphone.
In a bizarre incident, a man from Ghaziabad, India, received stones instead of the Infinix Zero 30 5G phone he had ordered from e-commerce giant Flipkart. The customer, who placed the order worth ₹22,000 on March 28, was shocked when he opened the package and discovered stones neatly packed instead of the smartphone.
The aggrieved customer attempted to return the package, but Flipkart rejected his return request, adding to his frustration. This incident highlights the challenges faced by online shoppers in ensuring the accuracy and integrity of their orders.
The victim’s experience gained attention on social media, with a caption that read, “A Ghaziabad resident claims he ordered a mobile phone worth ₹22,000 through Flipkart but instead received stones!” Flipkart responded to the situation, expressing regret and stating, “We’d never want you to get anything but what you ordered and are extremely sorry about this instance.”
In their response, Flipkart urged the customer to share his order details privately to resolve the issue promptly. The company also cautioned customers against responding to fake social media handles impersonating their brand to protect their interactions.
This incident is not isolated, as similar cases of customers receiving incorrect or substandard products have been reported in the past. One such instance involved a customer from Kashmir who ordered the Nothing Phone 2a but received a lower-cost phone from a different brand. Despite the customer’s attempts to return the product, Flipkart rejected the request, citing reasons related to the delivery and image validation.
These incidents highlight the importance of robust quality control measures and customer support in the e-commerce industry. Customers are advised to verify their orders upon delivery and report any discrepancies promptly to ensure a satisfactory shopping experience.
Sources By Agencies
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