Bengaluru Resident Criticizes ₹115 Zomato Delivery Charge, says it’s the ‘cost of a whole new dish’
In Bengaluru, a local resident has voiced frustration over a steep delivery fee charged by Zomato, despite not having placed any orders with the platform in the past two weeks. Sumukh Rao took to social media to express his dismay, highlighting how the recent adjustments in Zomato’s fee structure have impacted users.
In Bengaluru, a local resident has voiced frustration over a steep delivery fee charged by Zomato, despite not having placed any orders with the platform in the past two weeks. Sumukh Rao took to social media to express his dismay, highlighting how the recent adjustments in Zomato’s fee structure have impacted users.
Rao, in a post on X, criticized Zomato’s decision to reduce the free delivery distance to 7 km and introduce a platform fee of ₹6 per order. He lamented paying ₹115 solely for delivery, equating it to the cost of an entire meal. This sentiment has resonated widely, sparking a conversation among users who feel similarly burdened by the increased costs associated with food delivery services.
The escalation in fees has led to widespread discontent among consumers, who point out the cumulative impact of additional charges such as distance fees, rain fees, and surge fees. Many users have expressed frustration at what they perceive as inflated costs, exacerbated by the recent policy changes.
Commentators on Rao’s post echoed his concerns, describing a pattern where startup platforms initially offer attractive terms to attract customers, only to revise policies once users are dependent. Some users contrasted their experiences with other platforms, noting Amazon’s customer-centric approach compared to perceived shortcomings in Zomato and Swiggy’s service models.
Amid growing dissatisfaction, suggestions have emerged for consumers to consider local alternatives to mitigate high fees associated with major food delivery platforms. This debate underscores ongoing challenges in balancing consumer convenience with fair pricing in the evolving digital service economy.
Sources By Agencies
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