UK Man Gets Rs 215 Compensation After Discovering Smooth Mars Chocolate Bar
A bizarre incident involving a Mars chocolate bar has led to a UK man receiving a £2 (Rs 215) compensation and an apology from the confectionery giant. The man, Harry Seager, from Aylesbury, Buckinghamshire, took to social media after discovering a Mars bar devoid of its signature ripples, sparking widespread interest online.
A bizarre incident involving a Mars chocolate bar has led to a UK man receiving a £2 (Rs 215) compensation and an apology from the confectionery giant. The man, Harry Seager, from Aylesbury, Buckinghamshire, took to social media after discovering a Mars bar devoid of its signature ripples, sparking widespread interest online.
The incident occurred when Seager, 34, was on his way to a classic car show in Birmingham with friends. During a stop at a service station in Oxfordshire, he purchased a Mars chocolate bar, only to find that it was completely smooth, unlike the typical swirl design that has become a hallmark of the treat since it was first produced in Slough in 1932. Seager, intrigued by the unusual appearance, posted a picture of the chocolate bar on the Dull Men’s Club Facebook page, where it quickly went viral, capturing the attention of thousands of members.
Seager then reached out to Mars Wrigley UK to inquire if the smooth bar was part of a new product line. He wanted to understand the cause of the unusual appearance. In response, Mars sent him a letter of apology, assuring him that his feedback would be shared with their Quality Team. As part of the response, the company enclosed a £2 voucher for future purchases.
However, Seager explained that the compensation was not his primary concern. “The only reason I emailed [Mars] was because I was interested in what might have caused it to happen. That is all I wanted to know and they kept side-lining that question,” he said. Despite his curiosity about the cause of the smooth bar, Seager expressed that he was not unhappy with the £2 voucher, joking that it would get him two free Mars bars.
While Seager appeared unbothered by the compensation, social media users were less impressed. Many criticized Mars for what they saw as a lackluster response. One user remarked, “You only got paid £2 for all the advertising you did across multiple media for Mars Wrigley?!” Another user added, “That’s the most ‘we didn’t read your complaint and certainly won’t do anything about it, but have some money anyway’ response I’ve ever seen from a business.”
The viral post has generated significant online attention, with many speculating whether the smooth Mars bar was a manufacturing error or an intentional product variant. Despite the mystery surrounding the smooth chocolate bar, the story has certainly sparked a conversation about how companies handle customer complaints and the value of customer feedback.
Sources By Agencies
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