“Two Passengers Removed from Air Canada Flight Over Refusal to Sit in Vomit-Covered Seats”
Two passengers on an Air Canada flight from Las Vegas to Montreal were asked to leave the plane after they refused to sit in seats that had not been adequately cleaned and were covered in vomit residue. The incident, shared on social media, has prompted an apology from the airline and a review of their operating procedures.
Two passengers traveling on an Air Canada flight experienced an unsettling situation when they were asked to leave the aircraft for refusing to occupy seats that had been poorly cleaned and were contaminated with vomit residue. The incident, which occurred on a flight from Las Vegas to Montreal on August 26, has gained attention after a fellow passenger shared the details on social media.
Susan Benson, another passenger on the flight, posted an account of the incident on Facebook, describing the uncomfortable situation that unfolded. “There was a bit of a foul smell but we didn’t know at first what the problem was,” Ms. Benson wrote. “Apparently, on the previous flight, someone had vomited in that area. Air Canada attempted a quick clean up before boarding but clearly wasn’t able to do a thorough clean.”
According to Ms. Benson, despite the airline’s efforts, the seats and seatbelts were still visibly wet, and there was evident vomit residue in the affected area. Air Canada attempted to mitigate the situation by using perfume and coffee grinds to mask the odor, but these measures were ineffective.
“When the clearly upset passengers tried to explain to the flight attendant that the seat and seatbelt were wet and there was still visible vomit residue in their area, the flight attendant was very apologetic but explained that the flight was full and there was nothing they could do,” she added.
Tensions escalated as the passengers and crew engaged in a lengthy discussion. Eventually, a supervisor intervened and reiterated that the passengers would have to occupy the affected seats due to the flight’s full capacity.
Moments later, the pilot addressed the passengers, presenting them with a difficult choice. “They could leave the plane… and organize flights on their own dime, or they would be escorted off the plane by security and placed on a no-fly list!” The pilot claimed that the passengers had been rude to the flight attendants, a statement disputed by Ms. Benson, who maintained that they were merely upset and firm in their complaints.
In a turn of events, a fellow passenger attempted to explain the situation to no avail, and the two passengers were ultimately escorted from the plane by security.
Air Canada responded to the incident with an apology to the affected passengers, acknowledging that they did not receive the expected standard of care. The airline pledged to conduct an internal review of the matter and has been in direct contact with the passengers.
Similar incidents have raised concerns about cleanliness and passenger experiences on airlines in recent months, underscoring the importance of maintaining hygiene standards and addressing passenger complaints promptly.
Sources By Agencies
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