“Passenger Accuses Vistara of Abandoning Blind Mother on Flight; Airline Issues Response”
An Instagram user’s complaint about Vistara Airlines allegedly leaving his blind mother unattended on a flight sparks outrage and prompts an apology from the airline.
Vistara Airlines faced a storm of criticism and outrage on social media after an Instagram user accused the airline of neglecting his blind mother during a recent flight. The incident shed light on the importance of airlines ensuring the safety and well-being of all passengers, especially those with disabilities.
The user, Ayush Kejriwal, took to Instagram to express his frustration, posting, “@Vistara Airlines, how could you put my blind mother in danger like this?! Are you not responsible for taking care of disabled passengers who are left under your supervision and assistance whilst traveling?! SHOCKING!” Mr. Kejriwal recounted the troubling experience where his mother, traveling from Delhi to Kolkata on August 31, had opted for an assisted travel plan. This plan was designed to provide her with assistance throughout her journey to Kolkata.
However, upon arrival in Kolkata, passengers disembarked, leaving his mother alone inside the aircraft. Despite her patiently waiting for assistance, no one came to her aid. It was only when a cleaning staff member alerted the airline that she was taken off the flight.
Vistara Airlines promptly responded to Mr. Kejriwal’s post with an apology and expressed their regret over the incident. They reassured him that customer safety and well-being are top priorities for the airline.
Social media was quick to react to the incident, with users expressing their disappointment and anger towards the airline’s alleged negligence. Some users criticized Vistara for its handling of the situation, while others shared their own negative experiences with the airline.
One user commented, “Don’t bother, they don’t respond, even if they do they would only call back and say sorry and act like nothing happened post that. They literally don’t care about their passengers, worst airlines Vistara.”
Another user expressed their sadness over the incident, stating, “I am so sad to hear this. I am also glad you have raised it. It’s shocking and unacceptable.”
The incident serves as a reminder of the responsibilities airlines bear in ensuring the safety and well-being of all passengers, particularly those with special needs. It also highlights the power of social media in holding companies accountable for their actions.
This incident comes after a recent Twitter complaint where a user claimed Vistara asked him to provide a “cremation center receipt” when he requested a booking reschedule. Airlines face increasing scrutiny as passengers turn to social media platforms to voice their grievances and seek accountability.
Sources By Agencies
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