IndiGo Passenger Slams Crew for ‘Rude Behavior’ Amid 5-Hour Flight Delay, Airline Responds
IndiGo Airlines is facing criticism after a passenger shared his dissatisfaction over a delayed flight, poor service, and alleged rude behaviour by cabin crew on a recent journey. The incident, which occurred on January 6, has sparked outrage on social media, highlighting the frustrations of customers dealing with delays and unhelpful staff.
IndiGo Airlines is facing criticism after a passenger shared his dissatisfaction over a delayed flight, poor service, and alleged rude behaviour by cabin crew on a recent journey. The incident, which occurred on January 6, has sparked outrage on social media, highlighting the frustrations of customers dealing with delays and unhelpful staff.
A 5-Hour Delay with Minimal Compensation
Ritham Bhattacharjee, a Kolkata-based passenger, took to LinkedIn to express his disappointment over the five-hour delay of his Kolkata (CCU) to Chennai (MAA) flight. According to Bhattacharjee, passengers were kept inside the aircraft during the entire delay, with very little in terms of compensation. “The flight was delayed by five hours. To add insult to injury, the compensation offered was a paltry packet of chips and a single cookie. Passengers were forced to remain seated inside the aircraft the entire time, which is simply unacceptable,” he wrote.
Frustration Mounts with Rude Crew Behaviour
The frustration didn’t end with the delay. Bhattacharjee went on to accuse the cabin crew of displaying unprofessional and rude behaviour, particularly on his return flight. He specifically mentioned flight attendants by name, describing them as “extremely uncooperative and rude,” further compounding his discontent. As a frequent flyer with the airline, Bhattacharjee expressed his shock at the experience, suggesting that IndiGo’s efforts to maintain low-cost fares were affecting the quality of customer service.
IndiGo Responds but Fails to Satisfy Passenger
In response to Bhattacharjee’s post, IndiGo issued a standard apology, acknowledging that the passenger’s experience was not up to their standards. The airline wrote, “This is not the kind of experience we’d like our customers to have. Please allow us some time to connect with you.” However, despite the apology, Bhattacharjee remained unimpressed, as did many others on social media.
Social Media Backlash
Bhattacharjee’s post quickly went viral, with numerous social media users expressing their empathy for his situation. Many criticized the airline’s service, calling it “outrageous” and “unacceptable.” Some pointed out the broader issue of declining standards in low-cost carriers, with one user stating, “Such poor service is unacceptable.” Another user added, “This seems to be the new normal with airlines prioritizing cost-cutting over customer care.”
Conclusion
While IndiGo’s low-cost model has made air travel more accessible for millions, incidents like this highlight the challenges faced by budget airlines in maintaining high levels of customer service. As the airline industry grapples with rising customer expectations, IndiGo will need to address these concerns to restore passenger confidence and improve its reputation.
Sources By Agencies
About The Author
