“Flipkart Customer’s iPhone 15 Purchase Turns Sour with Defective Phone and Fake Battery, Company Issues Response”
A Flipkart customer has raised serious concerns after alleging that he purchased an iPhone 15 during the Republic Day sale, only to receive a faulty device with a fake battery. Ajay Rajawat, who documented the unboxing ordeal on social media platform X, has accused the online retail giant of committing fraud and claims that Flipkart is reluctant to replace the defective phone.
A Flipkart customer has raised serious concerns after alleging that he purchased an iPhone 15 during the Republic Day sale, only to receive a faulty device with a fake battery. Ajay Rajawat, who documented the unboxing ordeal on social media platform X, has accused the online retail giant of committing fraud and claims that Flipkart is reluctant to replace the defective phone.
“I ordered iPhone 15 from Flipkart on January 13, and I got it on January 15, but Flipkart has committed fraud; they delivered a defective iPhone 15, and the box packaging was also fake. Now they are not replacing it,” shared Mr. Rajawat on X, providing the order ID for reference.
In a subsequent tweet, Mr. Rajawat shared a photo of the iPhone, highlighting that it was impossible to verify if the device had a genuine Apple battery. Flipkart responded to his post on X, expressing apologies for the unfortunate experience. They stated, “My deepest apologies for your experience with the order. You can count on us to resolve your concern. Please share your order ID with us through a private chat for the privacy of your Flipkart account… Please do not respond to fake social media handles impersonating our brand to safeguard your interactions.”
This incident follows a pattern of customer dissatisfaction with Flipkart, as another individual faced a similar situation when he purchased a kitchen chimney from the e-commerce platform. Upon unboxing the product, he discovered that the chimney was severely damaged and in pieces. Despite receiving the damaged product on October 6, the customer claims that the company did not offer any replacement or refund for 13 days.
The recent episodes of customers receiving defective products have sparked concerns about the quality control measures and customer service practices of Flipkart. As the online retailer strives to address these complaints, consumers are reminded to exercise caution and report any fraudulent activities through official channels. The incidents underscore the importance of stringent quality checks and swift resolutions to maintain customer trust in the e-commerce industry.
Sources By Agencies
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