“Zerodha CEO Issues Apology Following Platform Outage Amid Criticism”
Following a disruption in its online platform, Zerodha’s CEO, Nithin Kamath, issued an apology for the recent outage, marking the second incident in as many months. Monday’s service interruption coincided with a day when the benchmark indices Sensex and Nifty reached all-time highs, triggering frustration among users unable to access the stock trading website.
Following a disruption in its online platform, Zerodha’s CEO, Nithin Kamath, issued an apology for the recent outage, marking the second incident in as many months. Monday’s service interruption coincided with a day when the benchmark indices Sensex and Nifty reached all-time highs, triggering frustration among users unable to access the stock trading website.
In his statement released on Tuesday, Kamath acknowledged the technical glitches and assured users that measures have been implemented to prevent such occurrences in the future. He highlighted the complexities of the issue, citing dependencies on various external factors such as exchanges, data centers, and connectivity lines.
Kamath elaborated on the specific causes behind the recent disruptions, attributing the November 6th incident to an unanticipated update in the anti-malware monitoring service, which impacted their servers. The CEO linked Monday’s issue to a surge in customer password reset requests, causing login complications.
Despite efforts to proactively address potential scenarios, Kamath emphasized the challenges of accounting for all possible edge cases within their platform. He recognized the impact of social media, noting that while it facilitates easier customer interaction, it amplifies concerns during service interruptions, particularly among a more vocal online audience.
Expressing regret for the inconvenience caused, Kamath reassured users that stability and reliability are the company’s foremost priorities. He encouraged those affected by losses during the disruptions to raise tickets for resolution, concluding with a sincere apology for the inconvenience faced by the users.
The CEO’s statement aimed to assure users of the company’s commitment to rectify issues swiftly and prioritize the stability of their trading platform.
This apology comes amid heightened sensitivity surrounding the reliability of online trading platforms, particularly during crucial market movements, emphasizing the need for seamless and dependable service for traders and investors alike.
Sources By Agencies
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